Shipping Policy

charmjewelhut  ·  operated by KNOWSLEY FURNITURE CENTRE LTD

We partner with FedEx, UPS, and USPS to deliver your orders reliably. During peak holiday seasons, high shipment volumes may cause slight delays. We appreciate your patience.

Processing & Delivery

* Please note: international shipments may be subject to customs clearance procedures.

Customs, Duties & Taxes

Each country enforces its own customs regulations. For detailed information, please contact your local customs office.

In the rare event that import duties or taxes are levied, the customer is responsible for covering these charges.

⚠️ Orders from South America and the Russian Federation may experience extended shipping times — in some cases, over one month — due to customs and logistical complexities.

Shipping Cost

✅ All-inclusive shipping — no hidden fees.

Order Tracking

After your order is placed, you will receive a tracking number via email.

You can also track your order by logging into your charmjewelhut account and visiting “My Order”.

📦 Tracking information may take 1–2 business days to become available after shipment.

Package Marked as Delivered but Not Received?

If your tracking shows “delivered” but you haven’t received the package, please consider these possibilities:

• The carrier may have scanned it prematurely — please check again the next day.
• If you live in an apartment or condominium, the carrier may have left it with a neighbor or at the front desk.
• If you still cannot locate your order, please contact us at [email protected].

Lost Packages – Our Commitment

If you have not received your package within 60 days of the dispatch date, please reach out to us at:

[email protected]

🔄 We will either resend your order or issue a full refund — your choice.