Returns & Refund Policy
CharmJewelHut · operated by KNOWSLEY FURNITURE CENTRE LTD
✅ Free full refund or exchange within 30 days of purchase.
Contact us at [email protected] with your refund / exchange reason. We’ll do our best to accommodate you.
⏱️ Refunds are processed within a few business days · please provide your PayPal account info.
⏳ Time limit: Returns after 30 days from the purchase date will not be eligible for a refund or exchange.
📦 Return Shipping Costs
a. Incorrect or damaged product – We cover the return shipping. If returning multiple items, please send them together in one package to qualify for free return on all items. (Returning separately may incur additional charges.)
b. Product in good condition – Return postage must be borne by you.
✓ Return & Exchange Requirements
- • Contact us via email before initiating your return.
- • Provide the return tracking number and a copy of the original receipt to [email protected].
- • Items must be intact, with no signs of wear, damage, or depreciation.
- • Keep original packaging in the same condition as received — include all labels, tags, and boxes.
- • Follow the return instructions provided in our email response to you.
🔄 Refund Process & Inspection
- ▸ Once your return is received and inspected, we’ll email you a confirmation.
- ▸ We’ll notify you of the approval or rejection of your refund.
- ▸ Approved refunds are processed within up to 5 business days, subject to compliance with our Return Policy.
- ▸ Important: The website reserves the right to reject any return that does not meet the above requirements. Rejected items will be sent back to the original shipping address.
❓ Haven’t received your refund yet?
- Double-check your financial institution account.
- Contact your bank / payment provider — refunds may take additional processing time to appear.
For any questions, reach us at [email protected]
CharmJewelHut · KNOWSLEY FURNITURE CENTRE LTD · All rights reserved