Privacy Policy

Privacy Statement

We take your privacy seriously. This Privacy Statement explains how charmjewelhut (collectively, “we”, “us”, or “our”) collect, use, share, and process your information. This statement applies to all products and services offered by KNOWSLEY FURNITURE CENTRE LTD.

Collection and Use of Personal Data

Personal data is any information that can be used — directly or indirectly — to identify you. It also includes anonymous data that is linked to information capable of identifying you. Personal data does not include data that has been irreversibly anonymised or aggregated so that it can no longer identify you, either alone or in combination with other information.

Promoting Safety and Security

We adhere to the principles of legality, legitimacy, and transparency. We collect and process only the minimum data necessary for defined purposes, and we implement technical and administrative measures to protect your data. We use personal data to verify accounts and user activity, monitor for fraud, and investigate suspicious or potentially unlawful conduct, or violations of our terms or policies. This processing is grounded in our legitimate interest in ensuring the safety and integrity of our products and services.

What Personal Data We Collect

i. Data You Provide

We collect personal data that you provide when you use our products or services, create an account, contact us, participate in surveys, or use our online help or chat tools. When you make a purchase, we collect payment data (such as credit or debit card numbers and related card information), authentication details, billing and shipping addresses, and contact information.

ii. Data About Use of Our Services and Products

When you visit our websites, we may collect information about your device type, unique device identifiers, IP address, operating system, browser type, usage data, diagnostic information, and location data from the computers, phones, or other devices on which you access our services. Where available, we may use GPS, IP address, and other technologies to determine a device’s approximate location in order to improve our products and services.

How We Use Your Personal Data

We use personal data to provide, improve, and develop our products and services; to communicate with you; to deliver targeted advertisements and services; and to protect our customers and ourselves.

i. Providing, Improving, and Developing Our Products and Services

We use personal data for data analysis, research, and audits to enhance our offerings. This processing is based on our legitimate interest in delivering quality products and services and ensuring business continuity. If you enter a contest or promotion, we may use the data you provide to administer those programmes. Please read the specific rules for such activities, as they may contain additional information about how we handle your data.

ii. Communicating with You

With your prior express consent, we may send you marketing communications about our own products and services, notify you about your account or transactions, and inform you about our policies and terms. If you no longer wish to receive marketing emails, please Contact Us to opt out. We also use your data to respond to your enquiries. With your consent, we may share your data with trusted third-party partners who may send you marketing communications about their products and services. We may also use your data to personalise your experience across our products and third-party platforms, and to measure the effectiveness of our campaigns.

Note: You may withdraw your consent for any of the above processing activities at any time by contacting us.

Cookies

Definition of “Cookies”

Cookies are small text files that store information on your web browser. They are widely used to store and receive identifiers and other data on computers, phones, and other devices. We also use similar technologies, including local storage and software identifiers, for the same purposes. In this statement, we refer to all such technologies as “cookies.”

Use of Cookies

We use cookies to provide, protect, and improve our products and services — for example, by personalising content, delivering and measuring advertisements, understanding user behaviour, and enhancing security. The specific cookies we use may vary depending on the websites and services you access.

Disclosure of Personal Data

We share certain personal data with strategic partners who help us provide our products and services or assist with marketing. Such data is shared solely to enable or improve our products, services, and advertising. We do not share your personal data with third parties for their own marketing purposes without your prior express consent.

Data Disclosure, Storage, Transfer, and Processing

i. Fulfilment of Legal Obligations

We may be required to process personal data to comply with mandatory laws in the European Economic Area or the country where you reside. For EEA residents, whenever we rely on your consent for processing, such processing is justified under Article 6(1) of the General Data Protection Regulation (GDPR). For other lawful bases, we rely on our legitimate interests, contractual necessity, or compliance with legal obligations.

ii. Reasonable Implementation or Application of This Statement

We may share personal data with our affiliated companies. In the event of a merger, reorganisation, acquisition, joint venture, assignment, spin-off, transfer, sale, or other disposition of all or any portion of our business (including in connection with bankruptcy or similar proceedings), we may transfer personal data to the relevant third party. We may also disclose personal data when we reasonably believe disclosure is necessary to protect our rights, enforce our terms and conditions, investigate fraud, or protect our operations or users.

iii. Legal Compliance, Security, or Protection of Other Rights

We may be required — by law, legal process, litigation, or requests from public or governmental authorities (within or outside your country of residence) — to disclose personal data. We may also disclose data when we determine it is necessary or appropriate for national security, law enforcement, or other issues of public importance.

Children

Our products and services are intended for adults. We do not knowingly collect, use, or disclose data from children under 16 years of age (or the equivalent minimum age in other jurisdictions). If we learn that we have collected personal data from a child under 16, we will delete it as soon as possible. Please Contact Us immediately if you believe a child under 16 has provided us with personal data.

Your Rights

We take reasonable steps to ensure your personal data is accurate, complete, and current. You have the right to access, correct, or delete the personal data we hold about you. You also have the right to restrict or object to further processing of your data at any time, and to receive your personal data in a structured, standard format. You may lodge a complaint with the competent data protection authority regarding our processing of your data.

To protect your privacy and security, we may request information from you to verify your identity and your right to access such data. In some cases, applicable laws or regulations may allow or require us to refuse to provide or to delete certain personal data. To exercise your rights, please Contact Us. We will respond to your request within a reasonable time, and in any event within 30 days.

Third-Party Websites and Services

Our websites, products, and services may contain links to third-party websites or services, or provide you with the ability to access them. We are not responsible for the privacy practices or the content of such third parties. This Privacy Statement applies solely to data collected by us through our own products and services. We encourage you to read the privacy policies of any third party before using their websites, products, or services.

Data Security, Integrity, and Retention

We employ reasonable technical, administrative, and physical security measures designed to safeguard your data and prevent unauthorised access, and to ensure the correct use of the data we collect. We retain your personal data only as long as necessary to fulfil the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.

Changes to this Privacy Statement

We may periodically update this Privacy Statement to reflect new technologies, industry practices, regulatory requirements, or other reasons. Your continued use of our products and services after the effective date of any revised Privacy Statement constitutes your acceptance of the updated terms. If you do not agree with the revised statement, please discontinue use of our products and services and Contact Us to close any account you may have created.

Contact Us

If you have any questions about this Privacy Statement or its implementation, please reach out to us:

📧 [email protected]