Do I need to register an account to place an order?

No, registration is not required — you can checkout as a guest. However, creating an account makes it easier to track your order history and manage preferences.

Can I cancel or change my order after it’s placed?

Yes, you may cancel or modify your order within 24 hours of purchase. Please email us at [email protected] with your request.

What payment methods do you accept?

We strongly recommend PayPal for its security and buyer protection. Other major credit/debit cards are also accepted via our secure checkout.

How do I get my receipt and track my order?

After your order is confirmed, we will send a confirmation email containing your purchase receipt and a unique tracking number for real-time shipment updates.

Can I add items to an existing order after purchase?

Yes, as long as the shipping address is the same and the request is made within 24 hours of the original order. Please contact [email protected] to arrange the addition.

How long does order processing take?

We typically need 2–5 business days to prepare your order for shipment (excluding weekends and public holidays).

What is the estimated delivery time?

Once shipped, delivery usually takes 10–20 business days depending on your location and customs clearance.

How can I track my shipment?

You will receive a tracking number via email. You can also log in to your CharmJewelHut account and visit “My Orders” for real-time status.

Are duties and taxes included in the price?

North America: All duties and taxes are already included in the displayed price.
United Kingdom & EU countries: These regions are VAT-free, so no tariffs are added — the price you see is the final price.

What is your return/exchange policy?

You may return or exchange any item within 30 days of purchase for any reason — free of charge. After 30 days, we cannot accept returns or exchanges. To initiate a return, email [email protected] with your order details and reason. Please include your PayPal account information to expedite the refund process. We kindly ask for your patience as review may take a few business days.

How long does a refund take to process?

Once we receive your return, we will inspect the item(s) in line with our return policy. You will be notified via email about the eligibility. Approved refunds are issued to your original payment method within 5–7 working days. For any questions, reach out to [email protected].